Can't get in?
Common jiliasis Login Issues and How to Fix Them
Most login problems on jiliasis have a straightforward fix. Before contacting support, try these steps in order — the majority of players resolve the issue within a few minutes.
Wrong password. This is the most common cause. Double-check that caps lock is off and you are using the password set specifically for jiliasis. Passwords are case-sensitive. If you genuinely cannot remember it, visit the FAQ page for password recovery instructions.
Wrong email or mobile format. Make sure you are entering the exact email address you registered with — including the domain. If you signed up with a mobile number, enter it in the same format you used at registration, without the country code if the field does not show +63.
Account not yet verified. If you registered recently and did not complete mobile verification, your jiliasis account may not be fully active. Check for the verification SMS sent to your registered number and complete that step first.
Browser or app cache issue. On mobile, try clearing your browser cache and cookies, then reload the jiliasis login page. On desktop, a hard refresh (Ctrl + Shift + R or Cmd + Shift + R) often clears a stuck session.
Account temporarily restricted. Multiple failed login attempts in a short period will trigger a temporary lock on the jiliasis account for security reasons. Wait a few minutes and try again, or contact support to unlock it faster.
Still stuck? Email support@jiliasis.com with your registered email or mobile number and a brief description of what is happening. The support team typically responds quickly and can resolve most login issues without needing you to create a new account.