1. Who This Policy Applies To
This Privacy Policy applies to every person who visits the jiliasis website, creates a player account, uses the gaming platform, contacts customer support, or participates in a promotion. By using jiliasis in any of these ways, you acknowledge that your personal information may be processed as described here.
This policy does not apply to third-party websites, apps, or services that may be linked from jiliasis content. Those platforms operate under their own privacy rules, and jiliasis has no control over their data practices.
2. Information jiliasis Collects
jiliasis collects personal information in several ways depending on how you interact with the platform.
Information you provide directly: When registering, you submit your full legal name, date of birth, mobile number, email address, and residential address. During identity or payment verification, you may also be asked for a government-issued identification document, a selfie or portrait photo, proof of address, or evidence of payment ownership. Support conversations and feedback submissions also create records that jiliasis retains.
Transaction and activity data: jiliasis records deposits, withdrawals, wagers, game results, bonus claims, and session details linked to your account. This information is essential for settling transactions, reviewing disputes, and monitoring for unusual activity.
Technical and device data: When you access jiliasis, standard technical information is collected automatically, including IP address, browser type, device model, operating system, screen settings, referring page, and general location inferred from the network. Cookies and similar tools may also record session behaviour to help the platform function correctly and improve the experience.
Communication records: Messages, chat logs, emails, and support tickets submitted to jiliasis are retained for service quality, dispute resolution, and regulatory record-keeping where applicable.
3. Why jiliasis Uses Your Information
jiliasis uses personal data only for purposes that are connected to providing and operating the platform, meeting legal and compliance obligations, or serving a legitimate operational need. The main purposes are:
- Verifying that account holders meet eligibility requirements, including age and identity confirmation.
- Processing and reconciling deposits, withdrawals, and bonus activity.
- Detecting, investigating, and preventing fraud, money laundering, collusion, account abuse, and other prohibited activity.
- Operating games, settling bets, and resolving disputes using reliable transaction records.
- Providing customer support and responding to account inquiries accurately.
- Meeting applicable obligations connected to the operation of the jiliasis platform.
- Maintaining platform security, improving service reliability, and troubleshooting technical issues.
- Sending service communications such as verification requests, security alerts, policy updates, and account notices.
Where jiliasis intends to use your information for a promotional purpose, appropriate options will be made available through your account settings. jiliasis does not use personal data to build profiles for sale to advertisers or marketing agencies.
4. Cookies and Tracking Technologies
jiliasis uses cookies and similar technologies to keep the platform functional and improve the experience for every player. A cookie is a small text file placed on your device that helps jiliasis remember session preferences, maintain login state, and observe how pages are used.
Essential cookies are necessary for the platform to work and cannot be turned off without affecting basic functionality. Analytical tools may be used to understand general usage patterns, such as which pages load slowly or which steps in the registration process create difficulty. This information is reviewed in aggregate and is used to improve the platform rather than to identify individual players.
Most browsers allow you to adjust cookie settings, block certain cookie types, or delete stored cookies. Turning off all cookies may affect how jiliasis functions, including login persistence and session stability. Continuing to use jiliasis with default browser settings is taken as acceptance of the cookies necessary for the service to operate.
5. When jiliasis Shares Your Information
jiliasis does not sell personal data. Sharing occurs only in the limited circumstances described here.
Service providers and partners: jiliasis works with third-party companies for identity verification, payment processing, fraud prevention, game hosting, and platform infrastructure. These partners receive only the data necessary for their specific function and are required to handle it securely and only for the agreed purpose.
Payment processors: When a deposit or withdrawal is processed through GCash, Maya, GrabPay, Coins.ph, InstaPay, PESONet, BDO, BPI, UnionBank, or an eligible card network, relevant transaction data is shared with the provider. Their privacy practices are governed by their own policies.
Compliance and legal obligations: jiliasis may disclose account or transaction information when required to do so by applicable law, regulatory direction, court order, or official investigation. In these situations, only the information specifically requested will be provided.
Business continuity: In the event of a material change in ownership, merger, or acquisition involving jiliasis operations, account data may form part of the transferred assets. Players will be informed of any relevant change before it takes effect where this is practical.
6. Data Retention
jiliasis retains personal data for as long as is necessary to fulfil the purpose for which it was collected. For active accounts, most data is kept throughout the account lifecycle and for a reasonable period afterwards to allow for the resolution of disputes, end-of-period reporting, or any outstanding inquiry.
Identity and payment verification records may be kept for longer periods where required to meet compliance, audit, or fraud prevention obligations. Technical logs, session data, and support records are routinely reviewed and removed when retention is no longer justified.
When an account is closed, jiliasis will begin removing personal data in accordance with the applicable retention schedule. Some information may be retained in anonymised or aggregated form for analytical or platform improvement purposes after identifiable details have been deleted.
7. Security Measures
jiliasis applies technical and organisational measures to protect your personal information against unauthorised access, loss, alteration, or disclosure. These measures are reviewed and updated as the platform evolves and as security standards develop.
Access to personal data within the jiliasis team is restricted to individuals who require it for their role. Staff and contractors who handle data are subject to confidentiality obligations. Payment information is processed through channels that apply industry-standard security controls.
You also have a responsibility for account security. Use a strong and unique password, do not share your login details, log out of shared devices, and contact jiliasis promptly if you notice unexpected activity. No security system is completely immune to risk, but jiliasis takes the obligation to protect your data seriously.
Practical reminder: Never share your jiliasis password, verification code, or one-time PIN with another person, including someone claiming to be a jiliasis staff member. Real support staff do not ask for passwords.
8. Your Data Rights
As a jiliasis player, you have rights related to the personal information the platform holds about you. These include:
- Access: You may ask jiliasis to confirm whether personal information is held about you and to receive a copy of it.
- Correction: If information held by jiliasis is inaccurate or incomplete, you may request that it be corrected.
- Deletion: In applicable circumstances, you may ask jiliasis to delete your personal data. This right may be limited where retention is necessary for legal, compliance, or dispute-resolution purposes.
- Restriction: You may ask jiliasis to limit how your information is used while a correction or objection is being reviewed.
- Objection: Where data is processed for a legitimate interest, you may object if you believe that interest is outweighed by your own rights and interests.
To exercise any of these rights, contact the jiliasis support team with your full name, registered email address, and a clear description of your request. A reasonable period may be needed to verify your identity before responding. jiliasis will handle requests honestly and without unnecessary delay.
9. Minors and Ineligible Players
jiliasis is exclusively for eligible adults. The platform does not knowingly collect or retain personal information from minors. If a minor gains access to an account or submits data without authorisation, jiliasis will close the account and delete associated information once this comes to light.
Adults who share a device with minors should take care to secure account credentials, avoid storing passwords in accessible locations, and log out after every session. jiliasis supports parents and guardians in maintaining appropriate access controls.
10. Changes to This Privacy Policy
jiliasis may update this Privacy Policy when the platform changes, when new obligations apply, or when the way data is processed needs to be clarified. The effective date shown at the top of the page will be updated whenever a material change is made.
For changes that significantly affect how personal information is used, jiliasis will notify players through a platform notice, email, or login prompt before the new version takes effect. Continued use of jiliasis after a revised policy is published indicates acceptance of the updated terms.
Reviewing this page periodically helps you stay informed about how jiliasis handles your data. If you have a question about a specific change, contact the support team.
11. Contact and Privacy Inquiries
For any question, request, or concern related to the handling of your personal information, reach the jiliasis team at support@jiliasis.com. Clearly describe the nature of your inquiry, the account email address involved, and any relevant dates or transaction references where applicable.
This Privacy Policy should be read together with the jiliasis Terms and Conditions and the Responsible Gaming guidance, which together describe the full framework that governs your use of the platform.